New iAM Smart Features Simplify Hong Kong City Services

Hong Kong’s digital transformation is taking another leap forward with the latest update to the iAM Smart mobile app, promising residents a more streamlined way to manage essential city services. Released on July 22, 2025, version 4.4 of the app introduces innovative features designed to make everyday transactions smoother and more convenient.

At the heart of this update is a new approach to utility bill management. Users can now easily check water bill balances directly through the app’s “Personal Assistant” page, eliminating the need to navigate multiple platforms or make time-consuming phone calls. But the improvements don’t stop there. The app has also integrated Speedpost bill checking, giving residents a centralized hub for managing various municipal services.

Perhaps most exciting is the introduction of the Faster Payment System (FPS) integration, which allows users to settle bills directly within the app. This feature represents a significant step towards digital convenience, enabling quick and secure transactions with just a few taps on a smartphone. It’s a practical solution for busy residents who value efficiency and want to avoid late payment penalties.

The Digital Policy Office isn’t stopping with these initial improvements. Future plans include adding payment reminders for water bills and providing real-time updates on licence applications submitted to the Water Supplies Department. These upcoming features demonstrate a forward-thinking approach to public service delivery, focusing on proactive communication and user-friendly design.

What makes the iAM Smart app particularly promising is its broader vision of becoming a comprehensive digital platform for government services. The goal is to create a one-stop solution that reduces the need for citizens to interact with multiple systems or visit physical offices. It’s part of a larger initiative to promote digital inclusion and make government services more accessible to everyone.

For residents, this means less time spent on administrative tasks and more convenience in managing daily responsibilities. Imagine checking a water bill, making a payment, and tracking a licence application—all from a single app. The platform is designed to cater to a wide range of users, from tech-savvy young professionals to those who might be less comfortable with digital technologies.

The continuous improvements reflect a commitment to innovation in public services. By leveraging technology like the Faster Payment System and creating intuitive digital interfaces, the Digital Policy Office is reimagining how citizens interact with government departments. It’s not just about digitizing existing processes, but about creating a more responsive and user-friendly experience.

As the year progresses, users can expect even more features to be rolled out. While specific details remain under wraps, the current trajectory suggests a focus on personalization, efficiency, and comprehensive service integration. The iAM Smart app is quickly becoming more than just a utility tool—it’s emerging as a central platform for urban digital living.

For Hong Kong residents, this means a future where managing city services is as simple as checking a smartphone. The iAM Smart app is proving that technology can make government interactions smoother, faster, and more convenient than ever before.